Number Of Reviews: 411
Find out what our customers think by checking out some independent reviews for Carlton Atlantic Coast Hotel, Westport, posted by guests who have stayed at our hotel.
Great staff, but spa deal not what I expected
I can't praise the staff and the location highly enough, it was superb. However I was quite disappointed with the spa "day", which was advertised as a 4hr package with a treatment time of 2.5hr plus a spa lunch. I was at the spa for a total of 1.5hr and there was no lunch.
I would like to take this opportunity to apologise for the substandard level of service standards that you experienced while recently using our C-Spa.
Our “Spa day offer” has proved very popular, but quite obviously it fell well short of its usual offerings on this occasion.
I am also concerned to learn that you did not receive the lunch inclusive with your package.
I have brought the above serious issues to the attention of the relevant team members and together we will be working hard to ensure we do not have any similar issues occurring.
In the meanwhile, I will be contacting you directly to gain some further insight.
Thank you for your valuable feedback and also for your positive comments all of which will be passed onto the relevant team members.
A very enjoyable stay. Room very comfortable. Food in restaurant excellent, but I felt the menu was quite limited and a bit expensive. Staff extremely pleasant and helpful. I thought housekeeping of room was not quite up to the previous high standard on previous visit.
Thank you for taking the time to pass on both your constructive and positive feedback.
We have recently re-designed our restaurant menu in an effort to improve our food offering, but there are still some changes to be made before we arrive at our targeted standard of offering.
We generally pride ourselves on our high level of housekeeping and I personally will be looking into “where and why” we fell down on this particular occasion.
In the meantime, I hope the above issues will not deter you from revisiting in the near future, as we always enjoy welcoming back our return guests.
Relaxing weekend guaranteed
This was our second visit to the Atlantic Carlton, and it was glorious! Our weekend was deliciously relaxing!The room was lovely, and spacious, the atmosphere welcoming and the staff most helpful! Thoroughly enjoyed the buffet breakfast, and the bar menu was scrumptious! The price was perhaps the best of all, and made the weekend all the more memorable!