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Customer Reviews
Number Of Reviews: 411
Find out what our customers think by checking out some independent reviews for Carlton Atlantic Coast Hotel, Westport, posted by guests who have stayed at our hotel.
Great staff, but spa deal not what I expected |
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I can't praise the staff and the location highly enough, it was superb. However I was quite disappointed with the spa "day", which was advertised as a 4hr package with a treatment time of 2.5hr plus a spa lunch. I was at the spa for a total of 1.5hr and there was no lunch.
Evelyn Campbell
I would like to take this opportunity to apologise for the substandard level of service standards that you experienced while recently using our C-Spa.
Our “Spa day offer” has proved very popular, but quite obviously it fell well short of its usual offerings on this occasion.
I am also concerned to learn that you did not receive the lunch inclusive with your package.
I have brought the above serious issues to the attention of the relevant team members and together we will be working hard to ensure we do not have any similar issues occurring.
In the meanwhile, I will be contacting you directly to gain some further insight.
Thank you for your valuable feedback and also for your positive comments all of which will be passed onto the relevant team members.
Yours sincerely,
Garrett McGuinness
General Manager
As a returning guest I was so pleased to see the same level of quality , friendliness and excellent service I received on my previous visit, when I said my husband was celebrating his birthday, a birthday card and treats were awaiting us in our room. Excellent service , clean bright fresh room and what a view!! We will be back.
Valerie Ruddy
A very enjoyable stay. Room very comfortable. Food in restaurant excellent, but I felt the menu was quite limited and a bit expensive. Staff extremely pleasant and helpful. I thought housekeeping of room was not quite up to the previous high standard on previous visit.
Elizabeth Prenter
Thank you for taking the time to pass on both your constructive and positive feedback.
We have recently re-designed our restaurant menu in an effort to improve our food offering, but there are still some changes to be made before we arrive at our targeted standard of offering.
We generally pride ourselves on our high level of housekeeping and I personally will be looking into “where and why” we fell down on this particular occasion.
In the meantime, I hope the above issues will not deter you from revisiting in the near future, as we always enjoy welcoming back our return guests.
Yours sincerely,
Garrett McGuinness
General Manager
Relaxing weekend guaranteed |
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This was our second visit to the Atlantic Carlton, and it was glorious! Our weekend was deliciously relaxing!The room was lovely, and spacious, the atmosphere welcoming and the staff most helpful! Thoroughly enjoyed the buffet breakfast, and the bar menu was scrumptious! The price was perhaps the best of all, and made the weekend all the more memorable!
Ciara
Nestled underneath Croagh Patric and beside the Clew Bay harbour sits the Atlantic Coast. A more spectacular location you will be hard pushed to find. This hotel offers every guest warm hospitality and ...
the comfort you would expect. The dining is fine indeed and the local produce, both from sea and land is fresh and excellent. The craic in the bar keeps you up beyond your normal bedtime but sure the lie-in and breakfast in bed you are overdue. Well done. ---
Mark Roddy
Such a relaxing place and location |
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This is by far the nicest place we have stayed, we felt looked after at all times and the location is so beautiful,the restaurant was fantastic with both menu and location on top of the hotel,the staff ...
in the Atlantic were just lovely, they could not do enough to make sure your stay is as relaxing and comfortable as possible.The Spa was also a lovely experience. I will definitely be going back again and bring some friends for a spa weekend and would highly recommend this hotel to anybody.Thank you everyone in the Atlantic for a lovely break.I stayed 5th March 2010. ---
diane parkes
A wonderful place to spend a few days away from it all. Stunning location close to wonderful beaches, beautiful mountain walks and Croagh Patrick, of course! Staff at hotel couldn't have been more helpful and friendly. Wonderful food in the bar and relaxation in the hotel leisure centre.Have booked a return visit in June as we were so happy with our recent stay!
Siobhan Montgomery
Thank you for a lovely relaxing break.
I have now been to Carlton Athy, Redcastle & Westport. It's a pity we weren't credited with reward points for our previous stays. Westport is by far the best ...
location with Athy taking the best dining room award.
I have a few niggles - the broadband in the room (121) was non-existent unless you placed your device on the windowsill.
The bathroom was not touched by the room steward after our first night. Unusual!
Our meal in the dining room was charged initially at 41euro per person but on query with your excellent receptionist it was reduced by 21euro to reflect the more accurate cost. Apparently your website had not been updated. Very sloppy.
Our meal in your bistro, served by Kathy, was one of our best ever. Well done.
Overall a relaxing time and we will be back. ---
Martin Whitesmith
Our 4th time to this hotel- this time to celebrate an anniversary and it seems to get better every time. Management and staff are to be commended- the food is of an exceptionally high standard- particularly breakfasts.Rooms comfortable and the staff friendly and helpful. We will be back again soon.
Naomi Shiels
Really Enjoyed our stay. Have been there 3 times before, and we really enjoy it everytime. It is in a nice peaceful location so you can relax. Will definitely be back again soon.
Elaine
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