Number Of Reviews: 427
Find out what our customers think by checking out some independent reviews for Carlton Atlantic Coast Hotel, Westport, posted by guests who have stayed at our hotel.
Had stayed at hotel previously. Decided to pay extra for upgrade as a special birthday w/end for my husband and myself. I was terribly disappointed by what was offered as upgrade- the view which was ...
Dear Mrs. Carroll,
Firstly I would like to apologise for the shortcomings in service that you experienced while recently staying with us.
We generally pride ourselves on our attention to detail, but it is quite obvious from your very insightful feedback, that this was not the case for certain aspects of your stay.
I have addressed the above issue with the relevant management and staff and collectively we have taken the necessary corrective action to ensure we do not have a similar issue arising.
I am currently reviewing our "upgrade Charge" and the exact contents of the charge, to ensure that expectations are exceeded in relation to extra money paid.
I genuinely hope that the above serious issues will not discourage you from returning and should you be staying with us in the future, please ask for me directly when making the booking.