hotel & spa experince (28 Feb 2010)
excellent hotel, friendly staff, spa very relaxing and peaceful. great food and superb value for money :)
Lovely Relaxing Break and Gorgeous place to Stay (23 Feb 2010)
We had a really lovely stay in the Carlton Atlantic Coast Hotel. We booked the Clew Bay Suite for the duration of our stay. What i didn't expect though was that when i entered our room, a stale musty smell greeted us. It was horrendous and mostly confined to the bathroom area so i didn't pay much attention to
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We had a really lovely stay in the Carlton Atlantic Coast Hotel. We booked the Clew Bay Suite for the duration of our stay. What i didn't expect though was that when i entered our room, a stale musty smell greeted us. It was horrendous and mostly confined to the bathroom area so i didn't pay much attention to it the first night. When the smell had not
gone on Saturday morning i spoke to reception and asked them to rectify the problem. On returning to the room the smell appeared to have gone, however
it did return again later that night. This was the only part of my stay that i was really disappointed about. The staff were extremely friendly and helpful. We ate in the bar and the restaurant and the food was superb. The C Spa was amazing and very relaxing. Overall we had a very enjoyable stay but we were disappointed with the horrible smell in the bedroom
Hotel response: Firstly, I would like to extend my apologies for the very unpleasant environment that you had to experience throughout periods of your stay.
This is the
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Hotel response: Firstly, I would like to extend my apologies for the very unpleasant environment that you had to experience throughout periods of your stay.
This is the first time that we have experienced any such issues and are currently fully investigating the matter to ensure we have no similar reoccurrences.
Thank you for bringing the above serious issue to my attention as it is through feedback such as yours that we normally achieve the high standards associated the Carlton Hotel Group.
I shall also ensure that all of your positive feedback is passed onto the relative staff members.
When staying with us in the future, please ask for me directly when making the booking and I would be delighted to ensure you receive a complimentary upgrade to our Clew Bay Suite…with pleasant odours assured!
Yours sincerely
Garrett McGuinness
General Manager
Excellent Experience (22 Feb 2010)
I stayed at this hotel during the day after New Years and I had a wonderful experience. The staff were friendly and very helpful.Both the check-in and -out were easy going. I very much enjoyed the poll/sauna and steams room, all of which were immaculately clean and well looked after. We were lucky with the
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I stayed at this hotel during the day after New Years and I had a wonderful experience. The staff were friendly and very helpful.Both the check-in and -out were easy going. I very much enjoyed the poll/sauna and steams room, all of which were immaculately clean and well looked after. We were lucky with the weather, the view was spectacular. Flat calm waters and ultra clear views of Croagh Patrick all of which could be seen from the sky-line windows of the top floor. I will certainly be back.
Thanks
Enjoyable Stay (15 Feb 2010)
I spent 2 nights over new years eve in the hotel with 3 friends,and while the decor of the rooms needs updating the staff, food, spa and friendly atmosphere more then makes up for it.
william ryan (15 Feb 2010)
if you want to relax there is very few places like this to do so. staff at reception are really helpful.food is really nice and the rooms are very clean and comfortable.the hotel is just far enough from town centre to be nice and quite but still near everything .it is very central to the most beautiful part of
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if you want to relax there is very few places like this to do so. staff at reception are really helpful.food is really nice and the rooms are very clean and comfortable.the hotel is just far enough from town centre to be nice and quite but still near everything .it is very central to the most beautiful part of the west of ireland.before leaving i booked two more nights before summer.
Wonderful weekend ensuring we will be back! (11 Feb 2010)
From the moment of booking, the weekend spent at the Carlton Hotel was one to anticipate and remember. We were given a beautiful room overlooking the peaceful Quay and a bottle of sparkling wine to accompany our celebratory occasion. Our meal in the restaurant was superb as were the following 2 breakfasts.
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From the moment of booking, the weekend spent at the Carlton Hotel was one to anticipate and remember. We were given a beautiful room overlooking the peaceful Quay and a bottle of sparkling wine to accompany our celebratory occasion. Our meal in the restaurant was superb as were the following 2 breakfasts. Refreshing use of the leisure facilities helped our tired limbs after tackling Croagh Patrick. A weekend to cherish!
Carlton Hotel Wesport (10 Feb 2010)
Really enjoyed our stay - very relaxing-great hotel and staff very friendly & helpful
winter break in Westport (10 Feb 2010)
Enjoyed a lovely stay in westport carlton with my teenage children. loved the location. Excellent breakfast. bar quiet but with party of adults would probably socialise in town. Will definitely use hotel again.
mid week break (10 Feb 2010)
We were celebrating a significant birthday and what better place to do it than Westport. Our stay in the hotel was most enjoyable. The room did have a locked door to an adjoining room which I would request not to have again as voices could be plainly heard but not in unsocial hours. Also while we got great
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We were celebrating a significant birthday and what better place to do it than Westport. Our stay in the hotel was most enjoyable. The room did have a locked door to an adjoining room which I would request not to have again as voices could be plainly heard but not in unsocial hours. Also while we got great use of the leisure facilities they are a little tired for a 4 star hotel. We availed of treatments in the C spa which were excellent and most relaxing. The staff were friendly, competent, helpful and gave service with a smile. We do hope to return.
Hotel response: Thank you for your valuable feedback. As you rightly pointed out, there are indeed areas of our leisure center that need rejuvenating, and these have
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Hotel response: Thank you for your valuable feedback. As you rightly pointed out, there are indeed areas of our leisure center that need rejuvenating, and these have been planned for.
Thank you also for your positive comments, which will be passed onto all the relevant team members
Kind regards,
Garrett McGuinness
General Manager
Fantastic hotel, great rates! (09 Feb 2010)
The Atlantic Carlton in Westport is a really great place to stay - three of us went there for a birthday celebration and got great rates - it worked out at around 60 euro each for two nights (room only). The staff couldn't have been more helpful at every turn. I would definitely recommend this hotel for anyone